Generali Switzerland launches ‘’Chatty’’, the new chatbot in four languages

Generali Switzerland has launched ‘’Chatty’’, the new AI-based chatbot developed together with the start-up Enterprise Bot and HITS - House of Insurtech Switzerland, a subsidiary of Generali, with the aim of improving and simplifying the customer experience.

Generali Switzerland began using the chatbot on its German website in autumn 2023, and it has also been available in French, Italian, and English since the beginning of 2024.

“Chatty”, the multilingual advice wizard

Thanks to generative AI and process automation, "Chatty" provides customer support in selecting insurance policies, answers questions, and assists in case of claims. Its operation is made possible by integrating DocBrain and ChatGPT technologies.

Generali Switzerland is currently focused on further improving the chatbot to integrate additional services for the benefit of customers - including managing claims notifications for vehicles - also developing a voicebot for integrated omnichannel communication.

"Chatty" was also honoured during the ITC DIA Europe 2023 Conference in Monaco with the ITC DIAmond Award for offering a customer-centric solution based on the use of AI and automation.

Generali Switzerland also ranked first and second in the "Digital Insurance Experience Study 2023", being recognised by the Institute of Financial Services Zug (IFZ) of the Lucerne University of Applied Sciences and Arts. Thanks to the excellent organization of online consulting and the quality of services offered, Generali Switzerland won first place in the "Online Services" category (thanks in particular to detailed descriptions and explanatory videos) and second place in the "Omnichannel" category - an achievement that confirms Generali Switzerland's commitment to digital transformation.