Genertel Everywhere
My story is called "Genertel Everywhere" and it represents how Genertel and GenertelLife responded to the COVID 19 emergency by ensuring the safety/health of our people and business continuity for our customers.
In February '20, I had been with the 2 companies for just 6 months and, like everyone else, I was "overwhelmed" by the health emergency and subsequent lockdown that forced us to implement a radical contingency plan with the imperative and non-negotiable priority of 100% protecting the health and safety of our people at all levels of the organisation.
In those weeks, we made a huge organisational, IT and logistical effort, involving our entire management team, country and Group reference structures, which allowed us to close down all of GenertelLife after just over 2 weeks from the beginning of the crisis and Genertel between the 3rd and 4th weeks.
I believe that in this effort the core values of a large Group like ours came out and in particular:
This was a very important effort, well understood by colleagues, who were sometimes surprised by the Management team's determination to secure their operations and their health.
The customers, on the other hand, didn't notice anything, and that was the best compliment for us because it means that everything worked perfectly.
"Genertel Everywhere" is a beautiful story that deserves to be told.
A story of a decisive act of responsibility to keep all our people safe from the outset. A story of collective effort at all levels of the organisation to continue to serve our customers. A story of confidence to imagine and believe in the future, even in a difficult time like the early months of the pandemic.
If you hear someone calling 'mummy' while you are making your offer," we wrote in the letter, "be patient, it could be Chiara answering you with her 3-year-old daughter by her side. If the phone signal is sometimes weak, don't worry, it could be Stefano answering from the mountain village where he lives. If you feel like exchanging a word of comfort with your counsellor, take advantage of it, because we miss a lot when we can't work together.
In February '20, I had been with the 2 companies for just 6 months and, like everyone else, I was "overwhelmed" by the health emergency and subsequent lockdown that forced us to implement a radical contingency plan with the imperative and non-negotiable priority of 100% protecting the health and safety of our people at all levels of the organisation.
In those weeks, we made a huge organisational, IT and logistical effort, involving our entire management team, country and Group reference structures, which allowed us to close down all of GenertelLife after just over 2 weeks from the beginning of the crisis and Genertel between the 3rd and 4th weeks.
I believe that in this effort the core values of a large Group like ours came out and in particular:
- ownership, taking charge of all the different problems and solving them to the end, acting with proactivity and passion;
- human touch, putting empathy toward both our employees and our customers by treating them more than ever as "people" and proving ourselves as true Lifetime Partners;
- simplification, acting quickly and making difficult decisions "without agonizing."
This was a very important effort, well understood by colleagues, who were sometimes surprised by the Management team's determination to secure their operations and their health.
The customers, on the other hand, didn't notice anything, and that was the best compliment for us because it means that everything worked perfectly.
"Genertel Everywhere" is a beautiful story that deserves to be told.
A story of a decisive act of responsibility to keep all our people safe from the outset. A story of collective effort at all levels of the organisation to continue to serve our customers. A story of confidence to imagine and believe in the future, even in a difficult time like the early months of the pandemic.
If you hear someone calling 'mummy' while you are making your offer," we wrote in the letter, "be patient, it could be Chiara answering you with her 3-year-old daughter by her side. If the phone signal is sometimes weak, don't worry, it could be Stefano answering from the mountain village where he lives. If you feel like exchanging a word of comfort with your counsellor, take advantage of it, because we miss a lot when we can't work together.
This is for us to be Lifetime Partners.
Read the story in original language
Genertel Everywhere
La mia storia si chiama “Genertel Everywhere” e rappresenta il modo con cui Genertel e GenertelLife hanno risposto all’emergenza COVID 19 garantendo la sicurezza/salute delle nostre persone e la business continuity per i nostri clienti.
A Febbraio ’20 erano passati appena 6 mesi dal mio inizio nelle 2 Compagnie e mi sono trovato - come tutti – “travolto” dall’emergenza sanitaria e dal conseguente lock down che ci ha obbligato a realizzare un radicale piano di crisi con la priorità imprescindibile e non negoziabile di tutelare al 100% la salute e la sicurezza delle nostre persone, a tutti i livelli dell’organizzazione.
In quelle settimane abbiamo messo in campo un enorme sforzo organizzativo, informatico e logistico che ha coinvolto tutto il nostro management team, le strutture di riferimento della Country e del Gruppo consentendoci di remotizzare tutta GenertelLife dopo poco più di 2 settimane dall’inizio della crisi e Genertel tra la 3° e la 4° settimana.
Credo che in questo sforzo siano venuti fuori i valori di fondo di un grande Gruppo come il nostro ed in particolare:
- l’ownership, prendendosi in carico tutti i diversi problemi e risolvendoli fino in fondo, agendo con proattività e passione;
- lo human touch, mettendo empatia sia verso i nostri dipendenti sia verso i nostri clienti trattandoli più che mai come “persone” e dimostrandoci veri partner di vita;
- la semplificazione, agendo velocemente e prendendo decisioni difficili “senza agonizzare”;
- l’innovazione, sperimentando e attivando soluzioni mai provate prima senza mai spaventarsi di fronte alle difficoltà e alle incertezze.
È stato uno sforzo molto importante, ben compreso dai colleghi, a volte sorpresi dalla determinazione del Management team nel mettere in sicurezza la loro operatività e la loro salute.
I clienti, invece, non si sono accorti di nulla e questo è stato per noi il miglior complimento possibile perché vuol dire che tutto ha funzionato alla perfezione.
“Genertel Everywhere” è una storia bellissima che merita di essere raccontata.
Una storia di un preciso atto di responsabilità per mettere da subito in sicurezza tutte le nostre persone. Una storia di uno sforzo collettivo a tutti i livelli dell’organizzazione per continuare a servire i nostri clienti. Una storia di fiducia nell’immaginare e credere nel futuro, anche in un momento difficile come sono stati i primi mesi della pandemia.
Con una lettera inviata nei giorni del lock down a tutti i clienti Genertel e Genertellife abbiamo informato dell’importante lavoro di remotizzazione fatto cercando di continuare a offrire un servizio in maniera professionale e serena.
«Se mentre fai il tuo preventivo senti qualcuno chiamare “mamma”» abbiamo scritto nella lettera, «porta pazienza, potrebbe essere Chiara che ti risponde con a fianco la sua bimba di 3 anni. Se a volte il segnale telefonico non prende benissimo non ti innervosire, potrebbe essere Stefano che ti risponde dal suo paesino di montagna dove abita. Se ti viene voglia di scambiare una parola di conforto con il tuo consulente approfittane perché manca molto anche a noi il non poter lavorare tutti assieme ».
Questo è per noi essere Partner di Vita.