Data Manifesto

Data as key building blocks of our digitally enabled organization.
Data are both structured and unstructured figures or facts: images, video, audio, biometric and IoT generated information.

Principles

EASY

Data are easily handled through common point of access

Easy accessibility to data brings benefits to the all our stakeholders. Having easier data access enables the simplification of user experiences also allowing a self-service culture around data. A data-driven organization provides simple access boosting data usage agility.

Quality

Data are reliable through high data quality standards

High data quality standards adoption improves data reliability for internal and external information sharing. This principle, embedded by design in our processes, brings to improved and faster services to our Stakeholders

Secure

Data are protected and maintained with high level security criteria

High level security measures strengthens the protection of data stored in company assets assuring data safety from breaches, frauds and cyber attacks.
Unauthorized information disclosures are minimized through adoption of dedicated procedures and systems.

Ethical

Data are managed ethically in line with corporate behaviors and conduct rules

Data are collected, processed and managed in accordance with the most stringent ethical standards, and in compliance with the Group values and conduct rules. Ethical use of data, contributes to generating sustainable and responsible benefits. A transparent data processing enables data explicability and verifiability guarantying full equality in stakeholders treatment.

DATA AMBITION

We aim to place Data at the heart of Generali to drive value and enable delivery of our Lifetime Partner Ambition & Digital Strategy

Stakeholders

OUR CUSTOMERS

Increase value and satisfaction offering the most appropriate, complete and transparent solutions

EASY

We ensure easy access to a wide range of information through  simple points of access

Quality

We deliver a personalized offering and servicing leveraging on the high quality of data

Secure

We adopt high level security standards to guarantee your data protection

Ethical

We ensure ethical usage of customer data through a responsible use of artificial intelligence and algorithms

OUR AGENTS & DISTRIBUTORS

Improve performance with data insights and optimised processes

EASY

We support you on the customer management leveraging on digitalization of processes through data-driven functionalities

Quality

We enhance the understanding of customer needs and useful insights without any data redundancy and misinterpretation

Secure

We adopt high level security standards to guarantee fully data protection

Ethical

We support your activities through data management in accordance with the most stringent ethical standards

OUR
PEOPLE

Simplify human work activities  minimising time spent in data management & usage

EASY

We simplify human work activities thanks to full enablement of  technologies

Quality

We increase value-added activities boosting data management and data usage

Secure

We classify information to be shared minimizing risk of unauthorized disclosure

Ethical

We manage our people data in accordance with the most stringent ethical standards and define clear corporate conduct rules

OUR
INVESTORS

Generate value to obtain reputational and financial benefits

EASY

We ensure easy access to company’s financial data

Quality

We support value creation by enabling new business opportunities with  leveraging on high quality of data

Secure

We sustain market reputation and minimize regulatory risk exposure, adopting high level security standards

Ethical

We ensure a strong ethical reputation by operating in accordance with highest ethical standards

ENVIRONMENT & COMMUNITY

Contribute positively towards Environment & Community, steering business in a sustainable way

EASY

We support the full enablement of digitalization process combining easy data accessibility with the minimization of CO2 emissions

Quality

We grant the reliability of the Environmental, Social and Governance  disclosure thanks to data quality embedded in sustainability business processes

Secure

We protect data from cyber attacks minimizing loss of control of critical equipment that could cause damage to the environment and the community

Ethical

We manage data ethically, supporting behaviors with positive impact on the society

FUTURE GENERATIONS

Improve data experience through effortless digital channels

EASY

We simplify future generations’ data experience engaging them through effortless digital channels

Quality

We deliver products and services in real time, leveraging an integrated and solid data quality framework

Secure

We adopt high level security standards to guarantee full data protection

Ethical

We use data responsibly in order to protect Future Generations from ethical issues 

Benefits

Increase value and satisfaction offering the most appropriate, complete and transparent solutions

Improve performance with data insights and optimised processes

Simplify human work activities  minimising time spent in data management & usage

Generate value to obtain reputational and financial benefits

Contribute positively towards Environment & Community, steering business in a sustainable way

Improve data experience through effortless digital channels

Data & AI generate value for our customers and represent the foundation of our Lifetime Partner 2.0 strategy